Where are you located?
Tuan Chau Kingly Villa is the one of the best 7 villas in charming Tuan Chau island with private beach. The villa is a part of branch of Hanoi Kingly Hotel numer 8 Ly Thai To street, Hanoi Old Quarter. 
Hanoi Kingly Hotel and Tuan Chau Kingly Villa bring you the kingly standard services
What is your address, phone number and email?
Add: Number 45 South Tuan Chau island, Halong, Quang Ninh
Tel: + 84 203 3631 999
Email: booking@tuanchaukinglyvilla.com
When can I cancel my reservation and not get charged for it?
More than 3 days prior to arrival
What credit cards do you take?
 We accept Visa, Master Card.
What are check in/check out times?
Check in time is 14.00 , ealier check in with no surcharge if the room is available.
Check out time is before 12:00pm.
Will you be organised the trips to visit the North and the South of Vietnam? 
Yes, we do organise special trips for all our Guests to visit Ha Long Bay and Cat ba island with the guarantee of services and prices.
Should we reserve our tours in advance ?
Yes, it`s better recommendation, especially in the high season to secure the good places on board, train, hotel.
Can I have a room for freshing up before departering for the next trip ? 
Yes, we are pleasant to lend you a room without charge please contact reception.
How far from airport to your hotel?
It`s 65 km far from Cat Bi airport in Hai Phong province, costs 26 U$/4 seats car 1 way. To avoid all the troubles like being overcharged or taken to a wrong hotel, we would provide our pick up service to secure that you will be driven to right our Villa with flight detail provided inadvance.
What amenities are included?
- Airconditioning
- Fan
- Satellite TV
- Fridge
- Cupboard
- Private Bathroom with hot shower
- High speed Internet access
- Safety box
- Hair dryer
- Laundry service
Can I leave the luggage at the hotel when I am travelling?
Yes, our hotel offers luggage storage service free of charge. 
How can I book my room with your hotel? 
We are so delighted to have your booking via our email : booking@tuanchaukinglyvilla.com
What is the payment method for the balance ?
When checking out, you can settle the balance at our villa by cash or credit card.
Is there any ATM machine closed to your villa? 
There are many ATM machines next to our villa
Thank you for your attention.
Looking forward to seeing you.